Privacy Policy

Information you provide

Our contact form collects your name, email address, optional phone number, village, inquiry type and any project details or question you choose to provide. We also receive information you send by email or provide when communicating with us about an inquiry or project. Do not send payment-card details, passwords, government identification numbers or other sensitive information through this form.

How we use information

We use contact and project information to respond to requests, identify an existing project, discuss requested services, coordinate project communications and maintain necessary business records. Submitting this form does not subscribe you to marketing.

Technical information and form measurement

Website hosting and security systems may process IP addresses, browser or device information, requested pages, timestamps and error or security logs to deliver and protect the website.

The site is configured to prepare a form-success event containing the form identifier, page path and a general inquiry category, and contact-click events indicating email or phone. These events do not include your name, email address, phone number, village or message. These events are sent to Google Analytics through the analytics setup described below. The form software also measures form visibility and time spent viewing the form using a randomly generated session identifier. This form-usage measurement is sent to this website’s server.

Cookies, browser storage and tracking choices

We use Google Analytics 4, delivered through Cloudflare, to understand website visits and improve the inquiry process. Cloudflare Zaraz manages our inquiry and contact-event tracking. Analytics may use cookies and process pages visited, referral sources, device and browser information, approximate location, and interactions such as consultation requests or phone and email link clicks. Our custom inquiry events do not include your name, email address, phone number or message.

You can control cookies through your browser and use the Google Analytics opt-out browser add-on. Essential cookies or security tokens may still be needed for administration, security or form operation. We do not use this analytics setup for cross-site targeted advertising. Google Analytics event data is configured for 14-month retention. Learn more about Google's privacy practices. Browser Do Not Track signals do not automatically change this configuration.

Who may receive information

Information may be processed by providers that support website hosting, security, form operation and email delivery, including MXroute for mailbox services. Relevant contact or project information may be shared with people helping respond to an inquiry or carry out requested project work, limited to the purpose for which it is needed.

Information may also be disclosed when required by law or reasonably needed to protect rights, respond to fraud or security incidents, or address a legal claim. The current website form is not connected to advertising audiences or a lead-sale service.

Retention and security

Contact and project records are kept as reasonably needed to handle the inquiry or project and meet applicable legal, accounting, dispute-resolution and business-record obligations. Retention may differ by record type.

We use safeguards intended to protect information, but no website, email system or transmission method can guarantee absolute security. Please contact us if you believe information sent through this website has been compromised.

Your requests and children’s privacy

You may contact us to ask about information you submitted, request a correction or request deletion, subject to applicable law and necessary recordkeeping. We may need to verify your identity and retain information required for a legal obligation or an ongoing matter.

This website is intended for adults arranging property-related services, not children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has supplied personal information, contact us so we can address it.

External sites and policy changes

Links to maps, review platforms or other websites lead to services with their own privacy practices. This policy covers this website and its inquiry handling. We will update the date above when this policy changes.

Privacy questions and customer service

Contact Wave Outdoors Pools, a pool-services website of Wave Outdoors Landscape + Design, at [email protected], or (224) 344-5734.